It is intended for those who already use the services of "dedicated server", "Placing the server", "Virtual Linux-server", "cloud server" and "server cabinet."
New services will help you to ensure smooth operation of the equipment, as well as to save time (and in some cases - and very substantial amounts of money) for diagnostics and troubleshooting.
As part of the new package include:
Basic diagnostics;
The transfer of customer projects on our infrastructure;
Hourly administration.
Basic Diagnostics
If your server is having problems, or problems with accessibility, you can send us via ticket system request to base the diagnosis, and we will help to identify their causes. The request is necessary to describe the existing problem and provide access to the server.
Analyzing client requests, we can see that very often, our users can not figure out which side has the problem, what are its causes and how to fix it. We used no help clients not rendered and eliminated only fault on our side. Now we are free to help you diagnose the cause of all the problems and issues.
The test procedure is carried out free of charge if it takes no more than 15 minutes. If during this time we will be able to find out what exactly is the problem, we will send you a detailed report and proposals to tackle it via the ticket system. All further work is carried out by us in the framework of the hourly administration (see. Below).
If the diagnostics and troubleshooting require more than 15 minutes, we'll send you a message with a proposal to implement all relevant work on a fee basis under the hourly administration.
Migrating Client Projects
Migrating from one server to drugoy- deal fairly troublesome, time consuming and in many cases a highly skilled system administrator. For the serious web design, any, even the smallest error in the data migration can result in very serious losses.
If your project is posted on the basis of third-party infrastructure and you want to become our client, we will help you to transfer data quickly and, most importantly, totally free. To do this you need to send us a request via the ticket system to provide full access to the project and demonstrate its working version. Data transfer is carried out in the period up to 3 days depending on the complexity of the project. All terms and conditions negotiated individually.
Data transfer is free only for new clients (ie those who turn to us for the first time). For those who are already using our services, the transfer is carried out within the hourly administration.
